Tenants


Finding the perfect rental property in London is always a challenge, with property snapped up the moment it is marketed. We understand the frustration for tenants and strive to ensure a speedy and efficient service.

In addition to this, we ensure high-quality photography or our properties, always including floorplans, enabling you to make informed and accurate decisions.

Our professional and dedicated team are always on hand to support you through the lettings process, the financial checks required, and provide any advice you may need on tenancy regulations and rights.

All deposits paid on lettings are securely held independently as part of the DPS (Deposit Protection Service).

Fee information

New Assured Shorthold Tenancies (Ast's) signed on or after 1st June 2019

The following charges are payable by a tenant who wishes to proceed ahead with a property once their offer has been agreed subject to contract, payment and references:

  • Holding deposit - A maximum of one week's rent at the agreed rent amount.
  • Security deposit - Five weeks' rent, rising to six week's rent when the annual rent is in excess of £50,000 at the agreed rental amount.
  • Rent and Utility bills - Payable as outlined in the Tenancy Agreement
  • Unpaid rent - Interest at 3% above the Bank of England base rate, as outlined in the Tenancy Agreement
  • Lost Keys - Tenants are liable for the cost of replacing any lost keys or security device, including a change of lock or replacement of device if required
  • Amendments of Tenancy Agreement at Tenant's Request - £50 per change
  • Early Surrender of the AST at Tenant's Request - Should a tenant need to surrender the tenancy early and the Landlord agrees to re-let the property, the liability for the payment of rent will end once a new tenant is found and takes up occupation


Non-Assured Shorthold Tenancy Agreements (Ast's) signed on or after 1st June 2019

For any individual tenant not renting a property under an Assured Shorthold Tenancy the following charges are also payable:

  • Tenancy Administration/referencing charge- £200.00 + VAT per tenant
  • Guarantor reference charge £90.00 + VAT
  • Organising Professional Inventory Check in/Check Out Reports: £185.00 - £300.00 + VAT depending on the size and level of furnishing.
  • Renewal charge - £200.00 + VAT per renewal


If a tenant decides to rent a property through us in the name of a business or company the tenancy administration and reference charges will be £500 + VAT for a new tenancy and £250.00 + VAT for every renewal.

Client Money Protection
Stonebridge of Highgate Lettings Ltd t/a Stonebridge and Co's Client Money Protection is provided by Safe Agent/NALS, accreditation Number A6131. For further information on the scheme please visit the Safe Agent website safeagents.co.uk/for-tenants/ .Stonebridge of Highgate Lettings Ltd t/a Stonebridge and Co as a member of Safe Agent, is able to ensure that we have the necessary protection for monies held in our client accounts. For further information on Safe Agent please visit safeagents.co.uk/about-us/.

Redress Scheme Information
Stonebridge of Highgate Lettings Ltd t/a Stonebridge and Co has a membership with the PRS (Property Redress Scheme) Membership No: PRS013945 as part of Legislative requirements set by the Government in order to assist tenants with escalated complaints procedures. For further information please see the PRS how it works section website 

Management emergency numbers and information
 

Reporting a repair:

If you need to report an emergency, please call us during or outside office hours first to discuss these emergencies to see if they can be resolved on 0208-341-6938 or 07395795618 or contact us by email to hello@stonebridgeandco.com or joel@stonebridgeandco.com. We still advise that even before or after office hours that you do try to speak with us first so that we can avoid any unnecessary emergency call outs to see if we can help to resolve reported issues first.

Emergency out of office numbers past 6 pm Monday to Friday and over the weekends to call should there be an emergency;

Head Office: 0208 819 3117

Control Room: 0845 544 2842

24hr Emergency: 07501 540 190

 

Emergency Repair:

When our office is closed, you can call our out of office emergency number on the following numbers:

Head Office: 0208 819 3117

Control Room: 0845 544 2842

24hr Emergency: 07501 540 190

Please note that If the problem is not deemed to be an emergency, then you will be held liable for the call out charge!!

Here are some useful numbers in the event that you experience an emergency maintenance problem outside of office hours:

If you smell gas, call National Grid on – 0800 111 999

If you have a Power Cut call UK Power Networks on – 0800 31 63 105

 

Electrics:

Please note that prior to an electrician attending, you will need to have checked the fuse box to ensure that the switches have not simply tripped. If you have an electricity power cut or local cable emergency, you will also need to contact your local electricity network operator to ensure they have not turned it off in the street/building.

Broken windows or doors following a break-in:

You MUST report any break-ins or attempted break-ins to the police in the first instance and obtain a crime reference number. Please be sure to make them aware of any damage so that they can have this noted on their records.

A contractor will attend to temporarily board up the window/door and make the property safe. They would then re-attend during working hours to replace any glass to the window/door as deemed necessary. 

Please note, if it is NOT deemed to be an emergency and an engineer has been called to attend out of normal working hours then the cost of the additional charge will be borne by yourself!

 

Boiler/heating issues:

Please note that prior to a Heating engineer attending, that you will need to have checked the boiler first to ensure that the switches/dials have been put onto the right settings and the boiler if need be switched on and off to then wait up to 20/30 minutes and check if heating or hot water is present before calling us. If you have exhausted all of these steps and looked through instruction manuals to realize that the heating/hot water is still not working, then this is the time to call us to make us aware, so we can assist in getting the water/heating back working.

Please note, if it is NOT deemed to be an emergency and an engineer has been called to attend out of normal working hours then the cost of the additional charge will be borne by yourself!

 

Water Leaks:

Serious leak/minor/slow leak:

If a leak is coming from your property causing ongoing damage to the property, then please turn off the water supply and call immediately. Switch off electrics if the water leak is near lights or power outlets.

If water is coming from an upstairs property, alert the occupants above immediately and ask them to shut off the source of the leak. If they are not in, leave them a note to contact you. If your building has a concierge/building manager, please inform them as well.

If you are on the top floor or if the leak is coming from within the flat call the emergency number on the following numbers:

Head Office: 0208 819 3117

Control Room: 0845 544 2842

24hr Emergency: 07501 540 190

Please make sure you place bucket or bowl underneath the leak if possible, also shut off any appliance that uses the water system such as the washing machine and electric shower.

Please note, if it is NOT deemed to be an emergency and an engineer has been called to attend out of normal working hours then the cost of the additional charge will be borne by yourself!

Contact us directly to begin your search.

 

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